Hi there,

While we aim to provide comprehensive assistance in understanding and navigating Social Security benefits, we must adhere to SSA regulations which prohibit us from accessing a client’s my Social Security account, even if authorized to act on their behalf. This is to ensure compliance with federal law and to protect both our clients and our practice from potential liability risks.

If you or your client is experiencing technical difficulties with the SSA website or online services, the best course of action would be to contact the SSA directly for support. They can be reached at 1-800-772-1213, and their representatives are equipped to handle such issues while ensuring the security and privacy of your client’s information.

For clients who need more help and are unable to manage their benefits independently, they may consider appointing a trusted family member, applying in person at their local SSA office, or designating a Representative Payee.

All the best,
Martha

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