Martha Shedden, president and co-founder of the National Association of Registered Social Security Analysts, told Newsweek: “We welcome any improvements SSA makes to customer service, particularly phone service wait times and field office staffing increases. The SSA.gov web portal plays a significant role in customer service.”
Published by Pamela Kweller, RSSA®
Pamela Kweller is the Content & Community Manager at RSSA. She is also certified as a Registered Social Security Analyst®. The mission of RSSA is to help Americans get the maximum Social Security income they have earned, enabling them to enjoy their lives more fully. Contact Pamela: pkweller@rssa.com View more posts